Privacy policy
VeganHey ("VeganHey"), company number 559163-8027, (refferred to as "we", "us", "our"), take your data protection rights and our legal obligations seriously. This Privacy Policy ("Policy") describes how your personal data is collected, prossesed and protected when you visit and/or make a purchase from veganhey.com ("Website"). Please read this policy carefully.
1. Personal data we may collect from you
1.1
We will collect various types of personal data about you for the purposes described in this Policy, including:
- Contact information (such as your name, birthday, nationality, email address, postal address, telephone number and any other personal data) that you provide by completing forms on the Website (including if you subscribe to our newsletter);
- Details of any transactions made by you;
- Personal data that may be contained in communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Website or its content;
- Information from surveys that we may, from time to time, conduct on the Website for research purposes, if you choose to respond to, or participate in, them;
- Credit/debit card information; and
- Personal information collected from third parties, such as data that you agree to share with us on publicly accessible social networks (e.g., Facebook, Instagram, etc.) and/or that we may collect from other publicly accessible databases.
You are under no obligation to provide any such information. Providing your personal data to us (in particular, your personal details, your email, your address, your credit/debit card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on the Website, supplying other services provided on the Website upon your request, or when your personal data is needed to fulfil obligations required by law or regulations. The refusal to provide us with any personal data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on the Website or fulfilling obligations required by law and other regulations. Therefore, failure to provide personal data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on the Website or not providing the Website’s services.
1.2
When you visit the Website, we automatically collect certain information about your device (including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device). Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website.
We collect Device Information using the following technologies:
- ”Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
- ”Log files” track actions occurring on the Site, and collect data (including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps).
- ”Web beacons”, ”tags”, and ”pixels” are electronic files used to record information about how you browse the Website.
1.3
By using the Website, you ("the visitor") agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.
2. Minimum age.
Protecting the safety and privacy of children is very important to us. We will not knowingly collect or use personal data from anyone under the age of thirteen (13) years, or any other age limit set out by the law of his/her country of residence. By registering on the Website, you confirm that you have reached the age of majority in your country of residence.
3. Use Made of Your Personal Data
Whenever we process your personal data, we do so on the basis of a lawful "justification" (or legal basis) for processing. In the majority of cases, we use your personal data to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use your personal data to:
- Communicate with you;
- Screen our orders for potential risk or fraud (in particular, your IP address);
- Improve and optimize our Website; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
4. Sharing.
We may disclose your personal data to any of our affiliate companies, or to our service providers who assist us in providing the services we offer, processing transactions, fulfilling requests for information, receiving and sending communications, analysing data, providing support services or in performing other tasks, from time to time.
In particular we share your data with Shopify Inc. (our e-commerse software), you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Website, you can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/.
We may also share your personal data with third parties in connection with potential or actual sale or restructuring of our company or any of our assets, or those of any associated company, in which case personal data held by us about our users may be one of the transferred assets.
We will also respond to requests for personal data where required to do so by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.
5. Security
We place great importance on the security of all personal data associated with our users. We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access. For the best possible protection of your personal data outside the limits of our control, your device should be protected (such as by updated antivirus systems) and your internet service provider should take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).
While we take reasonable steps to protect your personal data, we cannot guarantee that the personal data you disclose to us will be 100% secure, nor that any data breach will not occur.
You accept the inherent security implications of dealing on-line over the Internet and will not hold VeganHey or their processors responsible for any data breach unless it is due to our negligence.
6. Data retention
When you place an order through the Website, we will maintain your order information for our records unless and until you ask us to delete this information.
7. Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
You have the following rights with respect to your personal data:
Right to access
You have the right to request information about the personal data we hold on you at any time. You can contact VeganHey that will provide you with your personal data via e-mail.
Right to portability
Whenever we process your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.
Right to erasure
You have the right to erase any personal data processed by VeganHey at any time - except for the following situations:
- you have an ongoing matter with Customer Service;
- you have an open order which has not yet been shipped or partially shipped:
- you have an unsettled debt with VeganHey, regardless of the payment method;
- if you are suspected or have misused our services within the last four years;
- if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules
Your right to object to processing based on legitimate interest
You have the right to object to processing of your personal data that is based on our legitimate interest. VeganHey will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by following the instruction in each marketing mails
Right to restriction
You have the right to request that VeganHey restricts the process of your personal data under the following circumstances:
- if you object to a processing based VeganHey legitimate interest, VeganHey shall restrict all processing of such data pending the verification of the legitimate interest;
- if you have claim that your personal data is incorrect, VeganHey must restrict all processing of such data pending the verification of the accuracy of the personal data;
- if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead;
- If VeganHey no longer needs the personal data but it is required for you to make of defending legal claims.
For further information regarding your rights, to exercise any of your rights, or if you have any complaints or questions regarding the processing of your personal data please contact hey@veganhey.com.
Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavour to respond to your request as soon as possible and in any case within the applicable timeframes.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
8. Changes to this Policy.
We may occasionally update this Policy, for example, to comply with new requirements imposed by the applicable laws or technical requirements. We will post the updated Policy on the Website. We may also notify you in case of material changes and seek your consent to those changes, where required by applicable law. You are thus encouraged to periodically review this page.
9. Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hey@veganhey.com
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.